Delivery & Returns


UK (2-3 Business Days) - £5.99 // Free over £150
Europe (3-6 Business Days) - £9.99
ROW (4-10 Business Days) - £24.99

All products, wherever possible, will be dispatched to you within 1-2 working days. We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.


You can return or exchange your purchase within 14 days. Please note, all items purchased online cannot be returned to store. Simply return the goods with the return note filled in and send to the address:
Return address for UK & ROW orders: 
UNDERCOAT, Unit 4, Hackhurst Lane, Lower Dicker, BN27 4BW, Hailsham, United Kingdom.
Return address for orders from European Union countries:
UNDERCOAT, Tremoniastr. 61, Dortmund 44137, Germany
The goods are your responsibility until they reach our warehouses so make sure its packed up properly and can’t get damaged. We recommended you obtain proof of postage. All goods will be inspected on return and refunds will be credited to your original method of payment.
Please note that you will be responsible for the cost of returning the products to us unless the item is deemed faulty. We refund up to the value of £10 in postage costs for reasons a) the incorrect item was dispatched b) the item is deemed faulty. The £10 postage refund is only honoured when a valid postage receipt is present.